Frequently Asked Questions

How long does shipping take?

Standard delivery typically takes 4–10 business days depending on your location.

Tracking information is provided as soon as your order ships.

How long does processing take?

We process orders within 1–3 business days.

We will notify you via email once your order has shipped.

How can I track my order?

Once your order ships, you will receive a tracking email automatically.

You can also contact our team anytime at support@crowndistrict.com for updates.

Do you accept returns or exchanges?

Yes. We accept returns and exchanges within 7 days of delivery, as long as the item is unused, unwashed, and in original packaging.

Are my payments secure?

Yes. All transactions are processed using encrypted and secure payment methods.

We never store your full card details. Your data is protected at all times

What if I received the wrong size or product?

We will make it right — please contact our team with your order number and photos.

We’ll fix the issue as quickly as possible.

Do you offer pre-order items?

Some exclusive items may be available as pre-orders.

These products will display an estimated shipping date on the product page.

Your order will ship once the item is ready.

How can I reach customer service?

You can email us anytime at support@crowndistrict.com

We reply within 24–48 hours.

What if my package is lost?

If your package shows delivered but you didn’t receive it, please contact us within 7 days at support@crowndistrict.com.

We will work with the carrier to locate your parcel or provide a solution.

How do I choose the right size?

Please refer to our Size Guide on the product page.

If you are between sizes, we recommend choosing the larger size for the best fit.

Still unsure? Contact us — we’re happy to help!

Get in touch

We’d Love to Hear From You

Got questions? Need support? Or just want to say hello?

Our team is here to help with anything you need.

📧 Email Us

support@crowndistrict.com


Please allow 24–48 hours for a response.

🕘 Business Hours

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed

USA-Based Support • Secure Assistance • Customer First Service